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Recruitment & Selection support
We provide expert advice and support to businesses on attracting, selecting and hiring the most talented, competent and experienced people to fill in vacant positions. We assist businesses to induct new comers within their context, further develop their skills and workplace performance and retain a high caliber, motivated and committed personnel.

Mystery shopping
First Class Business provides complete customer service management solutions to assess customer service levels, employees’ compliance to organizational processes and procedures, identify and reward noteworthy contributions, benchmark you against competition, pinpoint areas improvement and drive exceptional customer care across the organization.

Performance Appraisal
We design balanced performance appraisal systems based on client’s corporate vision, mission, goals, values and objectives, administer data, analyze results, provide recommendations and proceed to development activities to maintain or improve people’s performance and increase the workshop's effectiveness and results.