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We offer fully customized training solutions in order to address the business needs and learning objectives of our clients. We understand that your business and training goals are unique, and many organizations today want a more highly customized training program for improving sales, employee performance, organizational communication and developing leaders.



Step 1: Analysis of Needs
Our account manager will guide you every step of the way to build a successful training experience for you, your participants and your organization! Get started by discussing your specific learning objectives and business goals with your account manager. Time frames, deadlines, your organization’s culture, participant’s profiles, delivery style and, most importantly, the training outcome you desire are all an integral part of this discussion.

Step 2: Identify Topics and Content
Based on your business needs and objectives, our team will develop a training solution inclusive of the appropriate training topics and content.

Step 3: Develop Custom Content
Our team of instructional designers will customize a program by developing customized content, examples, exercises and activities specifically for your organization.

Step 4: Trainer Preparation
Our hand-selected trainer will contact you to discuss your training objectives and will incorporate your input to ensure success.

Step 5: Delivery
Our trainer will deliver an interactive day that is on target with your business goals and objectives. Depending on the delivery style identified as the best choice for your group, your training program is maximized for retention by including both traditional and experiential learning models. Incorporating small and large group activities, case studies, role-plays and interactive exercises presented by one of our skilled and dynamic trainers, you can count on a program that educates and inspires your participants while meeting your important business goals.

Step 6: Follow-Up
Your 100% satisfaction is always guaranteed! We conduct satisfaction and quality assessments at the close of each training day to ensure we meet your objectives. Should you feel something’s been missed, we’ll work until we’ve matched your expectations and needs.

Step 7: Coaching
After initial training, coaching is a critical support element in maximizing your organization’s training investment. We offer a range of coaching techniques which reinforce the new concepts and skills presented.